Removals Services – Terms and Conditions
Rights, obligations, and responsibilities of the Customer and the Removal Company. The subject terms and conditions are not applicable to insurance contracts.
- Removal offer
Everyday Heroes Ltd removal offer does not include Customs duties or any other payable state fees. Although our proposed price is fixed, we may change it or make additional charges if any of the following have not been taken into account when preparing the quotation:
a) You do not accept it within 60 days;
b) if by your delay the work is not carried out completed within three months;
c) Our costs increase because of currency fluctuations or changes in taxation or freight charges beyond our control;
d) We have to collect or deliver goods above the second floor;
e) We supply any additional services, including moving or storing extra goods (these conditions apply to such work);
f) There are delays outside our reasonable control;
g) The stairs, lifts or doorways are inadequate or the approach is unsuitable for our vehicles, causing extra work to our crews;
h) Any parking or other fees or charges that we have to pay in order to carry out our service on your behalf.
i) Charges for customs inspection or demurrage.
j) This is an estimated price based on surveyed volume, final charges could change based on increase or decrease of final packed volume; - Subsidiary and additional work
Unless agreed in writing we will not:
a) Dismantle or assemble unit furniture (flat-pack), fitments, or fittings;
b) Disconnect or reconnect appliances, fittings or equipment;
c) Remove or lay fitted floor coverings;
d) Move night storage heaters unless they are dismantled;
e) Move or store any items excluded in Clause 5;
If any of our staff does this kind of work for you without our written agreements we will not be liable for any loss or damage. - Customer’s responsibility during removal.
It will be the customer’s sole responsibility to:
a) Ensure that nothing is taken away in error or left behind;
b) Obtain at your own expense all documents necessary for the removal to be completed;
c) Take responsibility for the security of your goods at the departure and destination points by being present yourself or asking someone to represent you;
d) Adequately prepare and stabilise all appliances prior to their removal;
e) Pay for any necessary parking facilities; whether it be private or monitored. All parking penalties due to removal must be paid by the customer.
f) Make sure keys to the new property are available before 3 pm on the day of the move. Keys supplied after 3 pm will be subject to an additional fee of between £50 to £100 depending on the number of team members required and onsite. e.g 2 team members at £25 per person is £50.00, 3 Team Members is £75.00
g) If keys are still not available after 4:30pm we may have to take the vehicle back to our yard and we will endeavour to redeliver your items at the earliest possible day, subject to storage and rebooking fees.
h ) Please ensure all flatpack furniture has been fully disassembled as we cannot be liable for any damage due to wobbly or loose-fitted furniture. - Ownership of the goods.
By entering into this contract you warrant that:
a) The goods to be removed are Customer’s own property or
b) The Customer has the authority of the owner of the property to make this contract in respect of the goods to be moved or stored. The customer will indemnify the moving company in respect of any claim for damages and/or costs provided by the same. - Exclusions and limitations
The following items are specifically excluded from this contract and if you ask us to move them we do not accept any responsibility for loss or damage.
a) Jewellery, watches, trinkets, precious stones, designer clothes, furs or handbags, money, deeds, securities, stamps, coins, works of art or goods or collections of a similar kind;
b) Potentially dangerous, damaging, or explosive items;
c) Goods likely to encourage vermin or other pests or to cause infection;
d) Refrigerated or frozen food or drink;
e) Any animals and their cages or tanks including pets, birds or fish.
The moving company reserves to right to dispose of (without notice) any goods submitted which are listed under 5b, 5c and 5d. Special agreement can be made for cargo listed in section 5e on a separate independent contractual basis. - Cancellation of orders
If the Customer postpones or cancels this contract, the moving company may charge according to how much notice is given:
No charge for cancellations of more than 14 days prior to the removal;
Within 14 days – 10% of the removal offer;
Within 7 days – 25% of the quoted rate.
Within 48 hours – 100% of the quoted rate. - Payment conditions
The customer is entitled to pay the removal charges by cash or bank transfer. Payment in full is due by the day of removal. Under no circumstances Customer may withhold any part of the agreed price. An interest rate of 1% per day is charged on all accounts outstanding for more than 30 days. The moving company reserves the right not only to terminate this contract if payment is not received by the removal date but also not to carry out any of the services quoted for. Payment for the move and any insurance purchased cannot be held due to an insurance or any other claim. Failure to comply with our payment terms will also mean that the Goods are not insured. - The contractors’ liability for loss or damage.
Door to door removal and storage in transit insurance is offered as a supplement to the customer’s quotation. The insurance premium is based on a percentage of the declared value of the goods to be moved. The moving company shall not be liable for loss or damage resulting from:
a) fire, loss, or damage while goods are in store;
b) moths, vermin, or similar infestation; cleaning repairing, or restoring (unless we did the work); war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war rebellion, military coup, wear and tear, leakage or evaporation, atmospheric or climatic changes;
c) death, injury sickness, or disease arising from the removal or warehousing of any frozen food or drink;
d) any consequential loss of any kind except as stated in article 9 below;
e) items that are brittle or have an inherent defect, deep freezers, the mechanism in clockwork, electronic or motor-driven goods (unless there are outward signs and visible signs of impact damage), sensitive equipment or self-assembly furniture that is dismantled and/or re-assembled, regardless of who built it originally, or for self-assembled furniture which is not suitable for transport;
f) any goods not packed or unpacked by us;
g) items left inside cupboards or other furniture;
h) food or plants;
i) fixtures, fittings, property, or goods damaged as a result of difficult access or left at an unsecured property;
j) goods received from a third party in an unknown condition;
k) any items referred in Clause 5;
l) the usual risk covered by household goods door to door removal insurance policy if such is agreed to be provided by the Customer.
All Insurance claims relating to damaged items will incur a (£100 excess fee) and must be paid by the customer before the insurance claim is valid by the insurance policy.
In the event that we lose or damage your Goods, if we are liable, we will pay you up to a maximum of £50.00 sterling for each item which is lost or damaged, to cover the cost of repairing or replacing that item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container. We may choose to repair or replace the damaged or lost item. However, if we choose to repair the item we will not be liable for any depreciation in value. - Delays in transit
In cases when Everyday Heroes Ltd cannot keep to an agreed written time schedule and the delay is within the company’s reasonable control, the moving company will pay the Customer reasonable expenses up to a maximum of GBP 200. If through the Customer’s fault the moving company is unable to deliver the goods, they will be placed into storage into store. The contract will then be fulfilled and any additional service(s), including storage and delivery, will be at the Customer’s expense. - Damage to premises.
The moving company cannot be held liable for damages to premises caused by involuntary negligence and the company’s liability will then be limited to a maximum amount of GBP 200 unless Property Damage Insurance has been arranged. Any damage to premises must be noted and confirmed in writing to Everyday Heroes Ltd within 48 hours. The time limit is essential otherwise the moving company will not be liable. - Dismantling and Reassembly Of Furniture
Everyday Heroes Ltd will do their very best to Reassemble your flat-pack furniture to the best of their ability. Due to the varied construction and attachments, there may be times where the joints are not as strong as first assembled.
This is not a fault of Everyday Heroes Ltd but that the item is not designed to be reassembled more than once. If this situation occurs Everyday Heroes Ltd cannot accept liability for the product’s integrity after reassembly.
- Time limits for claims.
Everyday Heroes Ltd will not be liable for any loss or damage to any goods unless:
a) Any claim for loss or damage to goods which the Customer collects from the moving company is notified to in writing at the time of collection;
b) Customer notifies the moving company in writing of any loss or damage to the goods within 48hrs of their delivery, performed by Everyday Heroes Ltd, to their destination.
In both cases, time limits are essential to the contract. - Non-payment clause
On giving 30 days notice the moving company is entitled to require from the Customer to move the goods out of storage and take them into their possession and respectively pay all money due to the moving company. If the Customer fails to pay all outstanding debts due, the company has the right to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to the owner. The moving company will withhold all money due by the owner and return the outstanding difference without any interest rate. - Our to lien
Everyday Heroes Ltd has the legal right to withhold or ultimately dispose of some or all of the goods until the customer has paid all due charges and other payments owed under this contract. These include any charges that the moving company has paid out on the customer’s behalf. - Claims against the moving company
Where these are made by third parties (people other than you).
In respect of the goods or the service, the Customer will be liable to pay and indemnify Everyday Heroes Ltd against any charges, expenses, damages, or penalties claimed against the company unless you can prove that we were negligent. - Subcontracting
a) When needed Everyday Heroes Ltd reserves the right to sub-contract some or all of the work.
b) In the case of subcontracting orders, these conditions will still apply. - Where the law applies.
This contract is subject to the laws of the country in which it was concluded. Extra Contract conditions that apply to the storage of the goods
. - Your forwarding address.
If you send goods to be stored you must provide a forwarding address and notify us in writing if it changes while the cargo is in transit. All correspondence and notices will be considered to have been received by the Customer seven days after posting it to the last forwarding address recorded by us. - Inventory
In cases when Everyday Heroes Ltd prepares an inventory list of your goods and sends it to you, it will be accepted as accurate unless you write us within three days of receiving it to notify us of errors or omissions. - Payment
Storage and removals charges are payable in advance. All charges must be paid in full before leaving Everyday Heroes Ltd depot or taken out of storage under our supervision. - Revision of storage charges
The moving company reviews the storage charges periodically. Customers will be given 30 days notice of any increases. - Termination
If the customer’s payments are up to date the moving company will not end this contract except by giving the customer three calendar months notice in writing. If the customer wishes to terminate the storage contract, the moving company would require at least 10 days notice. - Handing out charges
Everyday Heroes Ltd liability ends upon handing over the goods to the owner or his authorised servants.
Everyday Heroes Ltd
160 Moss Lane Bramhall Cheshire Sk7 1BG
Registered Upper Tier Waste Licence number: CBDU362248
Registered Limited Company number: 12978398